Terms of Service

1. Agreement

By engaging Pexovia Agency ("Pexovia", "we", "us") for any service, you ("Client") agree to the following terms. These terms form the basis of our working agreement. For questions, contact sales@pexovia.agency.

2. Services

Pexovia provides digital agency services including but not limited to: WhatsApp automation, performance marketing (Meta, Google, LinkedIn Ads), UI/UX design, and Shopify development. The specific scope of work for each engagement is agreed in writing before work begins.

3. Payment Terms

• Deposit: 50% of the agreed project fee is due before work begins.
• Balance: The remaining 50% is due upon project delivery or at the agreed milestone.
• Non-refundable deposit: The 50% deposit is non-refundable once work has commenced, as it covers team time allocated to your project.
• Retainer services: Monthly retainers are invoiced at the start of each billing period and are non-refundable once the period has begun.
• Late payment: Invoices unpaid after 14 days may result in work being paused until payment is received.

4. Client Responsibilities

Clients are responsible for:

• Providing accurate briefs, brand assets, account access, and feedback in a timely manner
• Ensuring all content provided to Pexovia is legally owned or licensed by the client
• Reviewing and approving deliverables within the agreed timeline
• Ensuring ad spend budgets (where applicable) are funded and maintained

5. Intellectual Property

Upon receipt of full payment, all original creative work produced by Pexovia for the client is transferred to the client. Pexovia retains the right to display work in its portfolio unless the client requests otherwise in writing.

Pexovia retains ownership of all frameworks, templates, and tools developed independently of any client engagement.

6. Confidentiality

Both parties agree to keep confidential any proprietary business information shared during the engagement. Pexovia will not disclose client account data, revenue figures, or strategy details without written consent.

7. Performance Marketing

For paid advertising services: Pexovia optimises campaigns based on available data and best practices. We do not guarantee specific ROAS, CPA, or revenue outcomes, as advertising results are influenced by factors outside our control (platform changes, seasonality, market conditions, budget). We audit before every engagement and will not take on projects we believe cannot succeed.

8. Revisions

Each project includes a defined number of revision rounds as stated in the project brief. Additional revisions beyond the agreed scope will be quoted separately.

9. Termination

Either party may terminate an ongoing retainer with 30 days' written notice. Project work may not be terminated mid-delivery without forfeiture of the deposit and any milestone payments already made.

10. Limitation of Liability

Pexovia's total liability in any dispute is limited to the fees paid in the preceding 30 days. We are not liable for indirect losses, loss of business, or consequential damages arising from our services.

11. Governing Law

These terms are governed by the laws of Pakistan. Any disputes will be resolved through good-faith negotiation before any formal legal process.

12. Changes to Terms

We may update these terms periodically. Continued engagement after notice of changes constitutes acceptance of the updated terms.

13. Contact

For any questions about these terms: sales@pexovia.agency or WhatsApp: +92 309 001 4144.